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FAQ

Q Can I purchase products directly from you?

A Unfortunately not, we are a wholesaler and all of the products on the website are available to purchase from our network of retailers.


Q What if my product develops a fault after the warranty has expired?

A We do offer a repair service but any work done out of warranty will be chargeable. The issue will need to be discussed with your retailer who will then be able to confirm the cost and organise the repair.


Q How long does it take to resolve a warranty issue?

A Your retailer will be able to advise at the time of return as this does depend on the nature of the issue.


Q What do I do if my product develops a fault within the warranty period?

A You will need to return the item along with proof of purchase back to your retailer who will process the claim for you.


Q What kind of warranty do you offer on your products?

A All of our products come as standard with a one year guarantee against manufacture defect.


Q What if the product I want is not listed on your website?

A If you are interested in a product that you cannot find listed on any of our websites then it may be possible to special order it for you. We recommend you contact your local retailer who will be able to check the availability and price.


Q What if my local store does not have the product I want in stock?

A No problem, they are able order the item from Feridax for delivery usually within 48 hours.


Q Who do I contact if I need any spare parts?

A Your local retailer is able to order spare and replacement parts for you.


Q Why do you recommend I purchase from one of your specialist stores.

A These stores are all required to hold an agreed range of stock at all times and all have fully trained staff able to advise you on the products and sell you a correctly fitted item.


Q How can I find my local retailer?

A You can find information on your local retailers by clicking on the "Where to buy" at the top of the page. We also have websites dedicated to Sidi, Shoei, Spada & Caberg, and these can be found at www.shoeiassured.co.uk, www.spadaclothing.co.uk, www.sidiselect.co.uk & www.cabergcares.co.uk. Here you will find full product details and retailer lists.

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